Your use of the Site constitutes your acceptance of the Terms. By accepting the Terms through your use of the Site, you certify that you are either (i) 18 years of age or older or (ii) you are at least 13 years of age and are using the Site under the supervision of a parent or legal guardian who has agreed to be bound by these Terms on your behalf. If you are under the age of 13, you are not permitted to use the Site. If you are a parent or legal guardian who has agreed to be bound by these Terms on behalf of a child between the ages of 13 and 18, you agree to be fully responsible for such child's use of the Site, including all financial charges and legal liability that such child may incur.
You are solely responsible for maintaining the confidentiality of your login credentials, including username and password, at all times. Instant Car Fix will not be liable for any loss or damage from your failure to comply with this security obligation. You are also responsible for all activities that occur under your account. If you believe your credentials have been compromised, please contact us immediately. You agree to maintain accurate, complete, and up-to-date information in your account. Your failure to maintain accurate, complete, and up-to-date account information may result in your inability to access and use the services on ICF platform.
You agree not to solicit or engage any mechanic introduced by ICF for your own benefit, or introduce the mechanic to any third party, outside of the ICF platform from the day a mechanic was introduced to you and for two years thereafter. If you breach these terms, you agree that you shall reimburse ICF for actual damages arising from the lost revenue of ICF and liquidated damages related to an uncertain breach of the non-solicitation clause herein.
By agreeing to the Terms, you are giving us permission to charge your on-file debit card, credit card, Paypal account or any other approved methods of payment for fees that you authorize for. Instant Car Fix uses third-party intermediaries to manage credit card processing. The payment processing intermediaries may store, retain, or use credit card and other billing information to process orders in connection with the Instant Car Fix platform. ICF will make reasonable efforts to maintain the confidentiality of all credit card and any payment information that is submitted by you and/or processed via the ICF platform. However, we cannot control the actions of third-party intermediaries, and we cannot guard against or prevent all possible breaches of our systems by third parties who may attempt to gain access to the platform through unauthorized and/or illegal methods. ICF shall not be liable to any customer or any third party for any loss, damage, misuse, or unauthorized access of any information contained in or related to any customer’s Account, including credit card information and personal information relating to their clients.
In the event that the service necessitates performing work at a parking garage or parking lot, the customer shall assume responsibility for covering the parking expenses incurred by our technician during the service duration.
Payments made directly to the technician outside of ICF platform would be considered a voluntary arrangement between the customer and the technician. Instant Car Fix does not exercise any control over or involvement in payments made outside of our platform. In such cases, these payments are akin to tips or gratuities that customers sometimes choose to offer as a token of appreciation.
You are responsible for all fees, including any applicable federal, state or local taxes. When you use the service, you will have to provide us with a valid means of payment. You agree to pay Instant Car Fix any charges incurred in connection with your use of the service. Charges paid by you are final and non-refundable, unless otherwise determined by ICF. We reserve the right to establish, remove and or revise Charges for any or all Vehicle Services at any time in our sole discretion. If a Technician changes the Vehicle Services needed, or adds additional Vehicle Services, you authorize the payment of updated or modified Charges. If the Technician determines that your car requires services other than the Vehicle Services you specified in your original Job Request or that the Technician is not able to perform such work, you may be charged a separate diagnosis fee. If the Technician determines that the claimed defect is not the result of a defect in materials or workmanship of the Vehicle Services, you will be charged for one hour of labor fees of $99.99.
In an event that our mechanic performs a diagnostic assessment on your vehicle, and upon inspection, he is unable to replicate or identify the reported issue as defined in the orignial work order, a service fee will be changed for the time and expertise expended during the diagnosis. This fee is non-negotiable and will be billed at our standard diagnostic rate.
By opting for labor only services with customer supplied parts you acknowledge and agree that you will be responsible for providing all necessary parts and suplemental materials required for the service. It is the customers responsibility to ensure that the provided parts are compatible, safe and of the correct specifications for the intented service. In an event that customer supplied parts are incorrect, incompatible, or unsafe for the intended service, the customer is still obligated to pay for the labor as defined in the original work order. The labor charges are separate from the cost of parts and remain due.
You agree that you must make yourself available to hand over your vehicle to the technician. Also, it is your responsibility to provide a suitable location to complete the job. You agree to treat technicians respectfully and lawfully and to provide reasonable cooperation to them to enable them to inspect, conduct video and/or photo recording of your vehicle, receive your vehicle, complete the job and return your vehicle to you.
Instant Car Fix will not be responsible for delays in repairing from events arising beyond its control. Furthermore, we do not guarantee timelines for completion of a job request. You acknowledge and agree that job requests may take longer to complete than the estimated timelines communicated to you through the ICF platform and that ICF shall not be held liable or responsible for any delay in completion of a job request. Due to any unforeseen circumstances, if our technician is running late, the mechanic may attempt to contact you and inform the new estimated time of arrival.
Technicians may be subject to a vetting process before they can register for and during their use of the ICF Platform, including but not limited to criminal history, credit history, eviction records and motor vehicle records, Although we may perform checks of technicians, we cannot and do not assume any responsibility for the accuracy or reliability of technical expertise, identity or any other information provided to us by the technician. Customers are encouraged to exercise caution for your own safety while interacting with technicians.
Cancellations made more than 48 hours in advance of the service start time will receive a 100% refund. Cancellations made less than 48 hours of the scheduled service start time will incur a $99.99 cancellation fee.
If you fail to make yourself available to the mechanic on the date and time of the appointment, you will incur a $99.99 no show fee.
If you wish to reschedule the appointment, you will be charged $24.99 reschedule fee if the request is made less than 48 hours of the scheduled service start time. You could reschedule the appointment at no cost if the request is made more than 48 hours in advance of the service start time.
Refunds will be done only through the Original Mode of Payment. In the event, transaction error has occurred while making the payment, a refund in most cases will be issued to the same method of payment you used for the original purchase. When a technician cancels a scheduled job, we generally notify you and make reasonable efforts to find another technician for you. However, there is no guarantee that another technician will be found for the service requested and job be completed. You hereby agree to hold us harmless from any liability that may result from the cancellation of a job or our inability to find another technician for the service requested on the scheduled date.
If the customer requests to halt the work after it has began, the customer will be responsible for the payment of full contract amount, as specified in the original order agreement. This includes any work completed upto the point of cancellation, as well as costs incured for resources and efforts invested in the project.
In cases where the customer provides incorrect or incompatible parts for a labor-only service, our company reserves the right to charge the customer for one hour of labor to cover the technician's time spent evaluating, diagnosing, and addressing the issue.
This Limited Warranty, which is provided by Instant Car Fix LLC, in only applicable to the original purchaser of Vehicle Services that was requested and scheduled through the ICF platform and does not extend to any person who may purchase your car after the Vehicles services are performed. Detailed Limited Warranty conditions can be found at: Limited Warranty
For the most reliable inspection results, it is essential that a vehicle be clean and dry to ensure proper visibility of all its components. Additionally, ample lighting is also critical for a Technician to accurately detect any indications of prior bodywork or repainting as these tasks are not conducted by technicians during pre-purchase inspections. Poor weather conditions and uncleanliness can significantly impede an accurate examination so make sure your car meets these criteria before proceeding with the inspection process!
A technician will travel to your location in order to assess the car, but they won't be lifting it up - only using a floor jack on certain parts. Pre-purchase inspections aren't meant for diagnosing problems; typically no diagnostic equipment is used during these tests. The technician may note down the vehicle identification number (VIN), though this doesn't involve establishing its authenticity or verifying any history/title information connected with it.
Although pre-purchase inspection reports are not guaranteed or warranted, it's important to note that cars can undergo changes and/or develop issues from the time they're inspected to when they're purchased. During these inspections, our technicians cannot see inside an engine or transmission nor do we take apart every component of a car - this means any potential malfunctions may not be apparent at the moment of examination.
Although our Technicians may make comments, it is ultimately up to you whether or not you purchase a vehicle. Be aware that we are in no way responsible for advising on the value of any vehicle, authenticating its origin, determining if a vehicle is emission compliant, or ensuring that the car will perform properly. All decisions and consequences pertaining to your purchase must be assumed by yourself alone.
You can stop using the service at any time without notice to us. ICF has the right to suspend or terminate your access to all or any part of the website at any time, with or without cause or notice, effective immediately. ICF reserves the right to refuse service to anyone for any reason at any time.
When you schedule a diagnosis job with Instant Car Fix, the mechanic would go through a step-by-step process of ruling out or confirm the parts that have failed. This could be done through visual inspection or through running various tests. For each diagnostic service call, our mechanic will diagnose one specific issue as reported by you or as evident by the inspection. Should the car experience multiple issues, we recommend scheduling separate service calls to address them effectively. Although mechanics use their expertise in performing diagnosis, we cannot guarantee that any particular diagnosis will identify all of the problems with the car (and/or solutions) during the first inspection. Any subsequent or follow up inspection will be charged a separate diagnosis fee. For e.g., if the car has died due to the battery and alternator failing at the same time, the mechanic would not be able to check the alternator if battery has failed. He would recommend replacing the battery as the first step. If the car would not start even after replacing the battery, the mechanic would have to come for a diagnosis again and the customer would be charged a separate diagnosis fee.
After receiving a diagnosis, you may or may not request subsequent repair work recommended based on the diagnosis of the technician. You agree that our Limited Warranty applies only to such repair work, not to the completeness of the diagnosis or to any problems that you may be experiencing with your car (other than a problem with the replaced part itself). For example, if your car has a coolant leak, the leak may be coming from different places in your engine. The Technician may recommend replacing the part responsible for the most obvious source of the leak, and then recheck the car to see if there are other components that are leaking too. You understand that, if there are other leaking components, replacing those other components would be separate work subject to an additional Charge. For e.g., if the technician spots a hose leaking coolant, he would recommend replacing those. However, after replacing those and doing a pressure test, he finds that water pump is leaking coolant too, those would be considered separate work and be subject to an additional charge.
To the extent permitted by applicable law, these Terms will be governed by the laws of the State of Virginia for residents of the United States.
Any disputes arising out of or relating to this contract shall be exclusively governed by and construed in accordance with the laws of the state of Virginia, without regard to its conflict of law principles. The parties hereby consent to the exclusive jurisdiction of the courts located in Virginia for any legal proceedings or actions arising out of or related to this agreement.
Visiting this Website, texting, calling, chatting, contacting us on social media or sending emails to us constitutes electronic communications. You consent to receive electronic communications from us and agree to notify us of any changes in your telephone number or email address, either by calling or emailing us or updating your account profile on the website. Except as otherwise required under applicable law, you agree that all agreements, notices, and other communications that we provide to you electronically, via email, text or on the Website, satisfy any legal requirement that such communications be in writing.
You authorize us to contact you, including by sending text messages directly or through a conduit text messaging service and other communications to a cell phone using an automatic telephone dialing system or an artificial or prerecorded voice message, at any number you provide. You acknowledge that any text messages or prerecorded messages sent by us may contain sales or marketing content. You may revoke your consent for us to contact you at a specified telephone number by communicating your revocation to us through any reasonable means. Depending on your mobile carrier, you may be charged for the text messages received from ICF.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We reserve the right to cancel any order at our discretion and without prior notice. Circumstances leading to cancellation may include, but are not limited to, stock availability, pricing errors, suspicion of fraudulent activity, or any other unforeseen circumstances. In the event of order cancellation, customers will be promptly notified, and any payments made towards the canceled order will be refunded.
In no case shall ICF, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, loss of wages, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. We expressly reserve the right, at our sole and complete discretion and at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or use of the Website.
www.instantcarfix.com is a service provider website that connects users to a network of independent third party vehicle service providers (herein called as “mechanics”, “technicians” or “independent contractors”) to perform vehicle inspection, diagnosis, maintenance, repair or related services (“Vehicle Services”).
A Mechanic provides vehicle services to you as an independent contractor, and there is no employee, joint venture, partner, agent, or franchisee relationship for any purpose whatsoever. You acknowledge that services are provided by third party independent contractors who are not employed by Instant Car Fix. You acknowledge that Instant Car Fix does not supervise, direct or control the performance of services provided by independent contractors for you or for your benefit.
This site is controlled, operated and administered by us from offices within the United States of America and for the purpose of servicing our customers and promoting the products and services that we offer. We make no representation that these products and services or the materials at this site are appropriate or available in all states.
These Terms shall be given effect to the fullest extent permissible by law. If any provision of these Terms is deemed unlawful, void, or unenforceable for any reason whatsoever, that provision shall be severed and the rest of these Terms shall remain valid and in full force and effect, and a provision as similar in terms as may be valid and enforceable shall be used in lieu of such provision. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. ICF may assign its rights, licenses, and obligations under these Terms without limitation.
Body work services provided by ICF may not restore your vehicle to its original state a 100 percent. There may be minor variations in color, texture and alignment. While we strive to match paint colors accurately, variations may occur between the old and new paint, even when paint is matched.