Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Jacqueline Bella

Verified

This service is perfect for busy people. I didn’t have to take time off work or sit in a waiting room. The mechanic came right to my house, diagnosed the problem, and repaired it without any issues. He was polite and professional the entire time. My car now runs perfectly, and the pricing was very reasonable. Highly recommended.

kris jurek

Verified

This service is so great! The mechanic (Billy) found my truck in my confusing parking lot at work with no issues, was super nice & knowledgeable & he fixed it way faster than I expected! Definitely recommend!!!

Marina Fox

Verified

We had our car completely die on me on my way home from work. Bought a new battery thinking that was the issue. Turned out it was the alternator. Got a quote online and booked an appointment for the next day and to say I am amazed is an understatement. Our mechanic was absolutely amazing! Kevin was quick, but made sure he did everything correctly while being efficient. Kevin was very knowledgeable and obviously a master in his trade! I was very skeptical about trying this because I’ve never heard of anything like this but this whole thing saved me a lot of time, money and stress. I will definitely come back if I ever have anymore issues with my car. 10/10!

Dave Draper

Verified

My technician, Sergio, arrived right on time and I got a heads-up email when the ETA was a little over half an hour, as promised in the confirmation email I got when setting up the service call the day before. Sergio and his helper were fast, friendly, and professional, and the invoice I received by email shortly after the work was completed thoroughly documented the work, including photos of readings and measurements showing the expected results. And the expense was pretty reasonable, well worth it given this level of service. Would definitely use these folks again.