Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

AMARNATH NANDURI

Verified

The shocks on my F350 dualy needed replaced. The mechanic came to my place and completed the work. He was on time and very courteous and professional. The work was performed on time in a professional manner and I am extremely satisfied with the results. Would highly recommend them.

Ashley May Champagne

Verified

I am beyond impressed with this service! My back passenger door was a bit warped and had some nasty scratches after hitting up against a parking garage barrier. Other body shops I contacted told me I'd need a $2,000 door replacement and 5-7 days in the shop - Instant Car Fix offered to help at my place of residence for a fraction of the cost! Jake, Tony and team kept me updated about their progress via text and arrived prepared with all supplies needed. They were very friendly and humble. After about 2 hours, the car looked like nothing had even happened - even more impressive, they did all the work while it remained parked between 2 other cars at my apartment complex! I will definitely consider using their services again- though hopefully not for another accident :) They told me they also do routine maintenance so will keep their card on file!

Rostislav Andrejew

Verified

My car's AC stopped working during a heatwave. The mobile mechanic came to my office, diagnosed the issue, and had it blowing cold air again in no time. The mobile service is incredibly convenient for my busy schedule.

Matthew Souvannasing (Souvy)

Verified

I’d give it a 4.5. The mechanic Manny gets a 5 star. He did an awesome job, quick, respectful, and easy guy to work with. Knew exactly what I wanted to do with the parts I purchased. The company themselves are a 4.5 only because they sent manny 2.5 hours away from his appointments and the time slots for availability weren’t in the window. So manny got here after 1 hour after the window I chose. When he told me what happened it sounded right because the company themselves said they only know he was on the way and everything is automated. Regardless, I’d use them again.