Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Maggie Roth

Verified

The gentleman that worked on getting me a mechanic was very nice, efficient and communicated well. He kept me informed as as to when the mechanic was coming. Then when he would be arriving. Eli drove a long way to get here, but he immediately went to work until he accomplished the request. We were very pleased with his professionalism and efficiency. Thank you Instant Car Fix for your service.

Aydin Jackson

Verified

Instant Car Fix was a game-changer for my car repair! The mechanic arrived promptly and diagnosed the issue quickly.The service was professional, affordable, and super convenient. No more waiting at repair shops—everything was done at my location. I highly recommend them for fast and hassle-free car repairs...

Jonathan Nelson

Verified

Got into a little accident with my 2001 L IS300 the wheel studs were bent. And kept grinding on the e brake hardware. Had an instantcarfix mechanic come through to help me find the issue and fix it. Make sure you know your car model well, that way it’s easy to. Communicate with the mechanic about your issue. But everything was straightforward it is expensive but, they get the job done in a timely manner.

shaun jonilionis

Verified

All good, the mechanic texted prior to arrival, professional, courteous, super nice, Niko, Nico is his name, very knowledgeable. Starter replacement and oil change in my front yard on a lowered 7 series BMW 750LI. The car is too low to take it anywhere to get the oil change so this service is highly recommended. Super convenient having it done at my house, love it. Thank you guys, thank you Nico.