Locations we service

Michael Carpenter

Verified

Great customer service. Have no complaints. Received a Check Engine Diagnosis and wish I would’ve called them sooner. It would have saved me time and money. The owner and mechanic was well knowledgeable and provided the excellent customer service.

Trésor Bunker

Verified

I had an absolute blast working with ICF. First, I called them to confirm that the problem I believed the cat had and Abdelkader showed up and in no time was able to confirm the problem was the throttle body. I then booked a second appointment for 2 days later and Abdelkader being the awesome dude that he is; he showed up an hour early and unfortunately I missed his calls. When I realized he had called, I called him back and he turned around and came back. He replaced the throttle body in no time and even gave me a ride to the parts store close to home to get a new air filter. The car started fine without issue and all the codes cleared out. I can’t thank this crew enough for everything. Would be great if they had a mobile app but I’m sure that’s in the works. Anyways, if you need a mobile mech, reach out to ICF. I researched other mobile mechanics in the area and the cheapest I found was $20 more than ICF’s price including parts and labor

Janet Schmidlkofer

Verified

Our experince was great! Losing your fuel pump stinks but Ryan was very knowledgeable, agreeable. He kept things neat and tidy as well. It was an excellent interaction. Scheduling went well and updates were timely

Darian

Verified

100% recommend and will use this service again! Mechanic are very professional and know what they are doing. They will get the job done and test and double test to make sure everything is fixed correctly! If you schedule an appointment they will fulfill their obligation. Even if they get behind schedule, just be patient and they will get you right! Much cheaper and more accommodating than a dealer! 10/10

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.