Locations we service

Steven Tammen

Verified

Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

Donald Berrios

Verified

I can’t say enough good things about Instant Car Fix. I booked online in just a few minutes, and the mechanic showed up right on time the next day. He was friendly and professional, and he handled the job like a true expert. I really appreciated how transparent he was about everything. No hidden costs, no upselling, just honest service done right at my home.

ethel brooks

Verified

I had an incredibly positive experience with Instant Car Fix (ICF) and am highly pleased with the overall service they provided. Good vibes surfaced during my initial contact with the company. The first clue was being able to speak with a real live person who seemed genuinely interested in understanding and resolving my repair needs. Kareem, the repair technician, was extremely personable and professional. He expertly performed the repairs, patiently explained the procedures, and offered me suggestions to avoid future problems. All of this occurred during the weekend! Without the least bit of hesitation, I would recommend ICF to others who need quality mobile service with car repairs. ebrooks.

Hannah Ferreri

Verified

I have never used a mobile mechanic before. Tom was amazing! He drove two hours to get to me and sat and heard my sob story and made sure I was good to go. He did a wonderful job making sure my car was ready to be on the road and that I was comfortable . He was very knowledgable and professional! I would highly recommend him!

Dee Cameron

Verified

I had a great experience with the company! The mechanic was so patient and really took the time to explain what needed to be fixed. He even went out of his way to share how the other mechanic had taken advantage of me. I really appreciated his honesty and support!