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What Our Customers Are Saying

All Review
All
4.3 Reviews
Google
Google
4.5 Reviews
Facebook
Facebook
3.9 Reviews
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The service from Instant Car Fix was top-notch. The mechanic was on time, prepared, and very polite. He gave me a clear explanation of the issue and walked me through how he planned to fix it. The repair was done carefully and thoroughly. Being able to get my car fixed at home made a huge difference. This is a service I can trust, and it absolutely deserves 5 stars.

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Had a dead battery, and had a 4 hour drive the next morning. They came out to me last minute and was done in less than an hour. Great service, very friendly, would 1000%! Prices are great saved a couple hundreds!

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Did an excellent job in a very timely manner. Extremely pleased. Will definitely use their services again and have already referred them to friends and neighbors who were also impressed by them coming to the house and fixing the issue so promptly.

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My technician, Sergio, arrived right on time and I got a heads-up email when the ETA was a little over half an hour, as promised in the confirmation email I got when setting up the service call the day before. Sergio and his helper were fast, friendly, and professional, and the invoice I received by email shortly after the work was completed thoroughly documented the work, including photos of readings and measurements showing the expected results. And the expense was pretty reasonable, well worth it given this level of service. Would definitely use these folks again.

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I had a smooth and stress-free experience from beginning to end. Scheduling was simple, communication was clear, and the mechanic arrived exactly as planned. He took his time diagnosing the issue and explained the repair in a way that made sense. The work was done carefully and professionally. Not having to go to a shop or wait around saved me a lot of time. Overall, this felt like a very reliable and customer-focused service.

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I’m so happy with my experience. The mechanic was prompt, polite, and very professional. He finished the job quickly and made sure everything was working perfectly. The whole process was easy, fast, and completely stress-free.

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My hybride car battery was dead after back from the two weeks vacation. Originally I was help by my neighbor’s car to jump start my car. I saw my info center screen flashing couple times eventually turn blank and the battery stop charging and looks dead. I was completely lost what’s going on and worried other potential issues…! Hence, I was calling my friends and mechanic for help. They all said that the hybrid electric system different from traditional combustion engine car. They have no knowledge on new model hybrids car battery system. Recommend me to bring back to the dealer. The problem is my car cannot move. Hence I google around and find the Instant Car Fix Inc. it can send certified mechanic to my house. That’s perfect fit on my case. I call them immediately, originally I was hesitating, but better than call the toll truck to toll my car back to the dealer. The company quickly send a very professional experienced mechanic to my house within 5 min. He start up my car and inspected my car battery condition plus diagnose my car other area to make sure no other issues. The mechanic so professional and very patiently to listern your descriptions of your car problem before starting the diagnosis your car issue. I highly recommend for anyone who has the car issue and the car cannot move, don’t hesitate to call the Instant Car Fix Inc. immediately.

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Short version: I liked my experience, and would use this service again. But I think this service might be expensive compared to other options due to how it does things, so if that's important to you, maybe look elsewhere. Long version: I had an issue with one of the car battery terminals that bricked my car. (The bit crimped on to the wire sheared off the terminal somehow = battery was completely disconnected from the wire). I didn't want to pay to tow it since it seemed like a simple-ish fix, but also didn't want to do the work myself because Not My Thing. (Believe me). Enter the idea of mobile mechanics. I had a question about what action/category to select when setting up an appointment, so I called the contact/support number from the website. Got connected in a few seconds, spoke with someone, and they had me send a picture via email. I waited a bit, and then I called back. They then verified which thing I should select when setting up the appointment. Fast forward to the next day (doesn't seem like same-day was an option, but next-day was good enough for me), and I got an automated text a bit before the mechanic showed up, and then also when he arrived. When the mechanic came, we talked for a bit, and he did the thing. In chatting with him, I learned a bit more about how the platform works. Seems like mechanics in an area can use the app to pick up work, kind of like Uber drivers can take rides, I guess (?). Or something like that. So it scales. At any rate, he did the work, we took before/after pictures, made sure everything was good (turned on the car), and then that was that. After he submitted the work package thing on the platform's mechanic app and drove off, I got a phone call from the office people within like 2 minutes asking how things went and if I had any feedback/concerns. I was impressed with the automated systems for booking, updating you when the mechanic is about to arrive/has arrived, and submitting evidence of the completion of the work via the platform's mechanic app (e.g., the before/after photos show up on the automated receipt). I like that this is a well-designed platform, not just a one-man show sort of thing. It led to a very convenient user experience. It made my software-developer brain happy. The customer service was also good (like the call to confirm things went well, and them helping me with my initial question). I didn't get routed around phone menus or have to sit on hold. Only downside is the price. It seems to be fixed (rather than depending on what parts the mechanic actually buys/how long things actually take). So there was a parts charge and a labor charge, and those were fixed/static. Pros: you know how much it will cost upfront. That's pretty useful. Cons: for my particular situation, this was probably like $70 more expensive than it needed to be, because of the inflexibility of this setup. So you might end up overcharged for things. Google-fu told me the specific thing I was paying for was probably $10 for parts and 20 minutes of labor or so. I still paid more than $150 for it. (But hey, I didn't have to do it myself, so no chance of me messing it up. Which was sort of the whole point). Even so, I'd probably still use this service again. I just think this is probably not the cheapest option, if that is something important to you.

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My car wouldn't start. The service manager, Gaurav, was very helpful promptly scheduling the needed service. The starter motor was replaced, and the car starts fine now. I am very satisfied with the prompt service provided at very reasonable cost.

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